FAQs
PET Estudio 🐾💡
At PET Estudio, we’re here to make shopping for your furry friends as easy and enjoyable as possible! Got questions? We've got answers! 🐶🐱 Check out our FAQs below for everything you need to know. If you don’t find what you’re looking for, don’t hesitate to reach out to our team. We’re always happy to help! 💬
1. What products do you sell? 🛍
We offer a wide variety of products for pets and pet parents! From comfy beds, cozy apparel, tasty treats, to interactive toys—PET Estudio has everything your furry friend needs to feel pampered and loved. We also offer pet-related accessories and gifts for pet lovers. 😻🐾
2. How can I place an order? 🛒
Placing an order is super easy! Just follow these simple steps:
- Browse our site and select the products you want.
- Add them to your cart.
- Once you're ready, go to your cart and click "Checkout."
- Fill in your shipping info, choose your payment method, and voilà! Your order is on its way to you and your pet. 🎉
3. Do you offer free shipping? 🚚
Yes, we do! Free domestic shipping on all orders over $50 within the United States. 🎁 For international orders, shipping costs are calculated at checkout based on your location. 🌍
4. How long does shipping take? ⏳
- USA Shipping: Typically 3 to 5 business days.
- International Shipping: Usually takes between 7 to 15 business days depending on your location. 🌎
5. Can I track my order? 📦
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order every step of the way, from our store to your door! 📍
6. How can I return an item? 🔄
We want you and your pet to be 100% happy with your purchase! If something isn’t quite right, we accept returns within 30 days of receiving your order. To return an item:
- Email us at support@petestudio.com.
- We’ll provide you with a return label and instructions.
- Simply pack the item back up and send it back! 🐾
7. How do I exchange an item? 🔁
Exchanging an item is just as easy as returning it! Simply follow the return process and let us know what you'd like to exchange the item for. We’ll get it sorted for you in no time! 🛍️
8. Can I change or cancel my order after I’ve placed it? ⏰
We try to process orders as quickly as possible, but if you need to change or cancel your order, contact us ASAP at support@petestudio.com. If we haven’t shipped your order yet, we’ll be happy to help! If it’s already on its way, we may not be able to make any changes. 🚀
9. Do you sell gift cards? 🎁
Yes, we do! Gift cards make the perfect present for fellow pet lovers. You can choose the amount and send them digitally, so they can pick out the perfect items for their furry friends.
10. How do I contact customer service? 📧
Our customer service team is always here to help! If you have any questions or need assistance, simply email us at support@petestudio.com. We’ll get back to you as quickly as possible. 💬
11. Are your products pet-friendly? 🐾
Absolutely! All of our products are selected with your pet’s safety and happiness in mind. From toys to treats, we ensure everything meets the highest quality standards. 🐶😻
12. Can I find pet supplies for all types of pets? 🐾🐦🐟
Yes! Whether you're a dog parent, cat lover, or even fish enthusiast, we offer a range of products for all types of pets. If you don't see something specific you're looking for, feel free to contact us—we’re always expanding our selection! 🌟
We hope this helps you make the most of your experience at PET Estudio! If you have any other questions or need more info, don’t hesitate to get in touch with us at support@petestudio.com. We’re here to make shopping for your furry friends easy and fun! 🐾💖